Case file
Bank accounts
Complaint 25450409 Shellpoint Mortgage Servicing
Explained- Product
- Checking or savings account · Checking account
- Issue
- Closing an account
- Detail
- Funds not received from closed account
- From
- California 92545
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- No
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 17, 2026Complaint received
- Aug 25, 2026Sent to Shellpoint Mortgage Servicing (8 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
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