Case file
Mortgages
Complaint 25511496 New York Community Bank
Money back- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Payment process
- Filed by
- Web · Older American
- Company's answer
- Closed with monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 18, 2026Complaint received
- Aug 18, 2026Sent to New York Community Bank
- AnsweredClosed with monetary relief
Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.
More New York Community Bank complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | CT | In progress | Yes |
| Sep 16, 2026 | Mortgages | Trouble during payment processPayment process | FL | Explained | Yes |
| Sep 10, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | WI | Explained | Yes |
| Sep 10, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Aug 21, 2026 | Mortgages | Trouble during payment processFees charged | NJ | Explained | Yes |
| Aug 19, 2026 | Mortgages | Trouble during payment processPayment process | MI | Explained | Yes |
| Aug 18, 2026 | Mortgages | Trouble during payment processPayment process | MD | Explained | Yes |
| Jul 28, 2026 | Mortgages | Trouble during payment processLien release | IN | Explained | Yes |
| Jul 28, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Jul 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | AZ | Explained | Yes |
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