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Prepaid & gift cards

Complaint 2577975 BB&T

Explained
Company
BB&T
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble using the card to spend money in a store or online
From
Florida 34212
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 18, 2017Complaint received
  2. Jul 18, 2017Sent to BB&T
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More BB&T complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Jan 26, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNHExplainedYes
Apr 5, 2019Prepaid & gift cardsTrouble using the cardTrouble getting information about the card-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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