Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 3203238 BB&T

Explained
Company
BB&T
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble getting information about the card
From
-
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 5, 2019Complaint received
  2. Apr 6, 2019Sent to BB&T (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with BB&T?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See BB&T's record

More BB&T complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Jan 26, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNHExplainedYes
Jul 18, 2017Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineFLExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience