Case file
Prepaid & gift cards
Complaint 25920662 Netspend
Explained- Product
- Prepaid card · Payroll card
- Detail
- Charged for a purchase or transfer you did not make with the card
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 27, 2026Complaint received
- Aug 27, 2026Sent to Netspend
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Netspend complaints about problem with a purchase or transfer
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 7, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | SC | Explained | Yes |
| Nov 4, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | KY | Explained | Yes |
| Oct 30, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | UT | Explained | Yes |
| Oct 25, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | SC | Explained | Yes |
| Oct 25, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| Oct 24, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CT | Explained | Yes |
| Oct 23, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | VA | Explained | Yes |
| Oct 19, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | NV | Explained | Yes |
| Oct 19, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | FL | Explained | Yes |
| Oct 16, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | FL | Explained | Yes |
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