Case file
Credit cards
Complaint 26499024 Army and Air Force Exchange Service
Explained- Product
- Credit card · Store credit card
- Detail
- Card was charged for something you did not purchase with the card
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 4, 2026Complaint received
- Sep 4, 2026Sent to Army and Air Force Exchange Service
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Army and Air Force Exchange Service complaints about problem with a purchase shown on your statement
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 10, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Explained | Yes |
| Sep 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | GU | Explained | Yes |
| Jul 6, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | SC | Explained | Yes |
| May 28, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | IA | Explained | Yes |
| May 12, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | FL | Explained | Yes |
| May 5, 2026 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | TX | Explained | Yes |
| Apr 20, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | AL | Explained | Yes |
| Apr 17, 2026 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | GA | Explained | Yes |
| Apr 9, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | NC | Explained | Yes |
| Feb 12, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | CA | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.