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Complaint log

Army and Air Force Exchange Service complaint log

The newest complaints about Army and Air Force Exchange Service, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 12, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayAZExplainedYes
Nov 10, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Nov 10, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Nov 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Nov 7, 2026Credit reportingImproper use of your reportReporting company used your report improperlyCAExplainedYes
Nov 6, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Nov 5, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Nov 4, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectAEExplainedYes
Oct 28, 2026Credit reportingImproper use of your reportReporting company used your report improperlyGAExplainedYes
Oct 27, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftNCExplainedYes
Oct 27, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftNCExplainedYes
Oct 27, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Oct 27, 2026Credit reportingImproper use of your reportReporting company used your report improperlyALExplainedYes
Oct 22, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Oct 21, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Oct 20, 2026Credit cardsFees or interestCharged too much interestLAExplainedYes
Oct 19, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 17, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 16, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Oct 16, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNVExplainedYes
Oct 14, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursOKExplainedYes
Oct 14, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysFLExplainedYes
Oct 13, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Oct 9, 2026Credit cardsClosing your accountCompany closed your accountNYExplainedYes
Oct 8, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Oct 8, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 6, 2026Credit cardsProblem when making paymentsProblem during payment processMAExplainedYes
Oct 5, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMDExplainedYes
Oct 5, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNEExplainedYes
Oct 5, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 5, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNVExplainedYes
Sep 29, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Sep 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursASExplainedYes
Sep 28, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayAZExplainedYes
Sep 25, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportHIExplainedYes
Sep 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectWAExplainedYes
Sep 25, 2026Credit reportingIncorrect information on your reportAccount status incorrectWAExplainedYes
Sep 23, 2026Credit reportingIncorrect information on your reportPersonal information incorrectTXExplainedYes
Sep 22, 2026Credit cardsTrouble using your cardCan't use card to make purchasesTXExplainedYes
Sep 22, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountVAExplainedYes
Sep 21, 2026Debt collectionCommunication tacticsFrequent or repeated callsOKExplainedYes
Sep 19, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtWAExplainedYes
Sep 18, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgePAExplainedYes
Sep 17, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Sep 16, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes
Sep 15, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Sep 15, 2026Credit reportingIncorrect information on your reportAccount status incorrectKYExplainedYes
Sep 15, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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