Complaint 2784808 Genesis Lending

Explained

Company: Genesis Lending
Product: Student loan · Federal student loan servicing
Issue: Struggling to repay your loan
Detail: Can't temporarily delay making payments
From: Florida 33055
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes complaint caused principally by actions of third party outside the control or direction of the company

Jan 17, 2018Complaint received
Jan 17, 2018Sent to Genesis Lending
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Genesis Lending complaints about struggling to repay your loan

Received	About	Issue	State	Answer	On time
Jan 5, 2019	Student loans	Struggling to repay your loanCan't get other flexible options for repaying your loan	CA	Explained	Yes
Dec 29, 2017	Student loans	Struggling to repay your loanCan't temporarily delay making payments	IL	Explained	Yes
Sep 23, 2017	Student loans	Struggling to repay your loanProblem lowering your monthly payments	GA	Explained	Yes
Sep 19, 2017	Student loans	Struggling to repay your loanCan't temporarily delay making payments	GA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 5 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works