Loan servicer · complaint record
Genesis Lending complaints
Consumers have filed 513 complaints about Genesis Lending since 2012, none in the last 12 months. It answered 91.2% on time and closed 1% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 513
- Last 12 months
- 0
- Answered on time
- 91.2%
- Closed with relief
- 1%
- Last 30 days
- 0
- Rank
- -
Since June 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Sep 9, 2021
Genesis Lending complaints by month
The busiest month was April 2015 (74 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Genesis Lending answered all time
- Closed with monetary relief10.2%
- Closed with non-monetary relief20.4%
- Closed with explanation49997.3%
- Closed20.4%
- Untimely response91.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Genesis Lending complaints are about
Top Genesis Lending problems
Inside "Dealing with my lender or servicer"
- Received bad information about my loan 101
- Don't agree with fees charged 76
- Trouble with how payments are handled 37
- Need information about my balance/terms 36
- Having problems with customer service 29
- Keep getting calls about my loan 14
Where Genesis Lending complaints come from
Most complaints: California (136), Florida (57), Michigan (46), Texas (29), Illinois (25).
Genesis Lending compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Genesis LendingStudent loans | - | 0 | - |
Compare side by side: Genesis Lending vs Earnest · Genesis Lending vs College Ave Student Loan Servicing · Genesis Lending vs Meritize Financial · Genesis Lending vs LendKey Technologies
What people say about Genesis Lending
All experiencesNo experiences with Genesis Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Genesis Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 9, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jul 7, 2021 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Jun 22, 2021 | Debt collection | Communication tacticsUsed obscene, profane, or other abusive language | No timely reply |
| Mar 12, 2021 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Jan 27, 2021 | Credit cards | Other features, terms, or problemsOther problem | No timely reply |
| Jan 20, 2021 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | No timely reply |
| Jan 13, 2021 | Credit cards | Closing your accountCan't close your account | No timely reply |
| Jan 4, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Oct 6, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Mar 19, 2019 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Jan 20, 2019 | Student loans | Getting a loanFraudulent loan | Explained |
| Jan 10, 2019 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
Questions about Genesis Lending
How many complaints does Genesis Lending have?
Genesis Lending has 513 complaints on record since June 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Genesis Lending respond to complaints?
Yes. Genesis Lending answered 91.2% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Genesis Lending?
The most common problems are dealing with my lender or servicer (293), can't repay my loan (145), getting a loan (32).
Is Genesis Lending legit?
Genesis Lending is a real company with a public complaint record: consumers have complained about it 513 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Genesis Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Genesis Lending?
Complain to Genesis Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Genesis Lending complaints come from?
Most come from California (136), Florida (57), Michigan (46). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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