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Complaint log

Genesis Lending complaint log

The newest complaints about Genesis Lending, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 9, 2021Debt collectionAttempts to collect debt not owedDebt is not yoursAZNo timely replyNo
Jul 7, 2021Credit reportingIncorrect information on your reportAccount status incorrectCONo timely replyNo
Jun 22, 2021Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageFLNo timely replyNo
Mar 12, 2021Debt collectionAttempts to collect debt not owedDebt is not yoursPANo timely replyNo
Jan 27, 2021Credit cardsOther features, terms, or problemsOther problemPANo timely replyNo
Jan 20, 2021Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipNJNo timely replyNo
Jan 13, 2021Credit cardsClosing your accountCan't close your accountSCNo timely replyNo
Jan 4, 2021Student loansDealing with your lender or servicerReceived bad information about your loanGANo timely replyNo
Oct 6, 2020Credit reportingIncorrect information on your reportInformation belongs to someone elseNYNo timely replyNo
Mar 19, 2019Credit cardsProblem when making paymentsProblem during payment processCTExplainedYes
Jan 20, 2019Student loansGetting a loanFraudulent loanFLExplainedYes
Jan 10, 2019Credit cardsTrouble using your cardCan't use card to make purchasesCAExplainedYes
Jan 5, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Dec 31, 2018Credit cardsFees or interestProblem with feesPAExplainedYes
Dec 22, 2018Student loansGetting a loanConfusing or misleading advertisingTXExplainedYes
Nov 23, 2018Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Oct 6, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedWIExplainedNo
Sep 21, 2018Student loansGetting a loanConfusing or misleading advertisingAZExplainedYes
Jun 15, 2018Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Feb 10, 2018Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Jan 17, 2018Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Dec 29, 2017Student loansStruggling to repay your loanCan't temporarily delay making paymentsILExplainedYes
Dec 18, 2017Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Oct 27, 2017Credit cardsProblem when making paymentsProblem during payment processFLExplainedYes
Oct 27, 2017Debt collectionCommunication tacticsFrequent or repeated callsNYExplainedYes
Sep 23, 2017Student loansStruggling to repay your loanProblem lowering your monthly paymentsGAExplainedYes
Sep 19, 2017Student loansStruggling to repay your loanCan't temporarily delay making paymentsGAExplainedYes
Jun 22, 2017Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedNo
May 18, 2017Student loansGetting a loanFraudulent loanCAExplainedNo
May 18, 2017Student loansDealing with your lender or servicerReceived bad information about your loanDCExplainedNo
May 5, 2017Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedNo
May 5, 2017Student loansDealing with your lender or servicerProblem with customer serviceVAExplainedNo
May 4, 2017Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingTXExplainedYes
May 1, 2017Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedNo
Mar 22, 2017Student loansCan't repay my loanCan't decrease my monthly paymentsMIExplainedYes
Mar 10, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledILExplainedYes
Feb 28, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceVAExplainedYes
Feb 16, 2017Student loansDealing with my lender or servicerReceived bad information about my loanTNExplainedYes
Feb 13, 2017Student loansDealing with my lender or servicerReceived bad information about my loanNJExplainedYes
Jan 31, 2017Student loansDealing with my lender or servicerReceived bad information about my loanWAExplainedYes
Jan 19, 2017Student loansDealing with my lender or servicerReceived bad information about my loanWAExplainedYes
Jan 11, 2017Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes
Jan 10, 2017Student loansDealing with my lender or servicerDon't agree with fees chargedWVExplainedYes
Jan 5, 2017Student loansDealing with my lender or servicerNeed information about my balance/termsMTExplainedYes
Oct 26, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedCAExplainedYes
Sep 30, 2016Student loansGetting a loanQualify for a better loan than offeredFLExplainedYes
Sep 21, 2016Student loansDealing with my lender or servicerReceived bad information about my loanWAExplainedYes
Sep 5, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedAZExplainedYes
Aug 31, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceCAExplainedYes
Aug 20, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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