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Student loans

Complaint 2792459 Van Ru Credit

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
From
Alabama 36605
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 24, 2018Complaint received
  2. Jan 24, 2018Sent to Van Ru Credit
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Van Ru Credit complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jul 26, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedTXFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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