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Money transfers & apps

Complaint 2799918 Xoom

Explained
Company
Xoom
Product
Money transfer, virtual currency, or money service · International money transfer
From
Ohio 43035
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 1, 2018Complaint received
  2. Feb 2, 2018Sent to Xoom (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Xoom complaints about confusing or missing disclosures

ReceivedAboutIssueStateAnswerOn time
Aug 5, 2025Money transfers & appsConfusing or missing disclosuresWYExplainedYes
Feb 7, 2023Money transfers & appsConfusing or missing disclosuresFLExplainedYes
Feb 4, 2022Money transfers & appsConfusing or missing disclosuresCAExplainedYes
Apr 22, 2021Money transfers & appsConfusing or missing disclosuresTXMoney backYes
Feb 15, 2021Money transfers & appsConfusing or missing disclosuresFLExplainedYes
Mar 4, 2019Money transfers & appsConfusing or missing disclosuresPAExplainedYes
Feb 21, 2019Money transfers & appsConfusing or missing disclosuresDCExplainedYes
Sep 5, 2018Money transfers & appsConfusing or missing disclosuresCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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