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Case file

Student loans

Complaint 28067705 Edfinancial Services

Explained
Product
Student loan · Federal student loan servicing
Detail
Problem canceling credit monitoring or identify theft protection service
From
Michigan 48131
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 23, 2026Complaint received
  2. Sep 23, 2026Sent to Edfinancial Services
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Edfinancial Services complaints about credit monitoring or identity theft protection services

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Credit reportingCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceMIExplainedYes
Oct 7, 2026Student loansCredit monitoring or identity theft protection servicesBilling dispute for servicesTNExplainedYes
Jul 31, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesMSExplainedYes
Jul 13, 2026Student loansCredit monitoring or identity theft protection servicesProblem with product or service terms changingFLExplainedYes
Jul 3, 2026Student loansCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceFLExplainedYes
Jun 19, 2026Credit reportingCredit monitoring or identity theft protection servicesReceived unwanted marketing or advertisingALExplainedYes
Jun 19, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesCAExplainedYes
May 28, 2026Student loansCredit monitoring or identity theft protection servicesBilling dispute for servicesMSExplainedYes
May 22, 2026Student loansCredit monitoring or identity theft protection servicesBilling dispute for services-ExplainedYes
Apr 28, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesMDExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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