Loan servicer · complaint record
Edfinancial Services complaints
Consumers have filed 9,959 complaints about Edfinancial Services since 2012, 2,684 of them in the last 12 months (-12% on the year before). It answered 99.3% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is incorrect information on your report. It is the 4th most complained-about of 47 student loan servicers this year.
Average response record. How it works
- Complaints on record
- 9,959
- Last 12 months
- 2,684
- Answered on time
- 99.3%
- Closed with relief
- 0%
- Last 30 days
- 104
- Rank
- #4 of 47
Since June 2012
-12% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Nov 10, 2026
Most complained-about student loan servicers
Edfinancial Services complaints by month
The busiest month was September 2022 (465 complaints). Complaints in the last 12 months are down 12% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Edfinancial Services answered last 12 months
- Closed with explanation2,61297.3%
- In progress712.6%
- Untimely response10%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time42/4599.3% on time
- Relief for customers0/400% closed with relief
- Complaint trend13/15-12% vs last year
What Edfinancial Services complaints are about
Top Edfinancial Services problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 1,034
- Account information incorrect 745
- Information belongs to someone else 424
- Old information reappears or never goes away 78
- Personal information incorrect 40
- Information is missing that should be on the report 19
Where Edfinancial Services complaints come from
Most complaints: Texas (980), California (941), Florida (838), Georgia (605), New York (600).
Edfinancial Services compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MOHELAStudent loans | 39 | 9,167 | D |
| 2 | NelnetStudent loans | 58 | 6,543 | C |
| 3 | Maximus Federal ServicesStudent loans | 56 | 4,107 | C |
| 4 | Edfinancial ServicesStudent loans | 55 | 2,684 | C |
| 5 | Sallie MaeStudent loans | 93 | 1,112 | A |
| 6 | NavientStudent loans | 61 | 617 | C |
| 7 | Climb CreditStudent loans | 47 | 446 | D |
| 8 | AES / PHEAAStudent loans | 96 | 307 | A |
Compare side by side: Edfinancial Services vs MOHELA · Edfinancial Services vs Nelnet · Edfinancial Services vs Maximus Federal Services · Edfinancial Services vs Sallie Mae
What people say about Edfinancial Services
All experiencesNo experiences with Edfinancial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Edfinancial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 9, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 9, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 8, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Nov 7, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 6, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 6, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | In progress |
| Nov 6, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 6, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | In progress |
| Nov 6, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | In progress |
| Nov 5, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | In progress |
| Nov 5, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | In progress |
Questions about Edfinancial Services
How many complaints does Edfinancial Services have?
Edfinancial Services has 9,959 complaints on record since June 2012, including 2,684 in the last 12 months and 104 in the last 30 days. That makes it number 63 of every company by complaints this year.
Does Edfinancial Services respond to complaints?
Yes. Edfinancial Services answered 99.3% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 55/100 (grade C).
What do people complain about most with Edfinancial Services?
The most common problems are incorrect information on your report (2,349), dealing with your lender or servicer (4,418), problem with a company's investigation into an existing problem (603).
Is Edfinancial Services legit?
Edfinancial Services is a real company with a public complaint record: consumers have complained about it 9,959 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Edfinancial Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Edfinancial Services going up or down?
Down. There were 2,684 complaints in the last 12 months against 3,051 in the 12 before (-12%). See every month.
How do I file a complaint against Edfinancial Services?
Complain to Edfinancial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Edfinancial Services complaints come from?
Most come from Texas (980), California (941), Florida (838). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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