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Case file

Prepaid & gift cards

Complaint 2856888 HSBC

Explained
Company
HSBC
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble getting information about the card
From
Virginia 22302
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Mar 27, 2018Complaint received
  2. Mar 27, 2018Sent to HSBC
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More HSBC complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Jul 3, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTNExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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