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Case file

Mortgages

Complaint 28692678 Citizens Bank

Money back
Product
Mortgage · Conventional home mortgage
Detail
Escrow, taxes, or insurance
From
Texas 76374
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Sep 30, 2026Complaint received
  2. Sep 30, 2026Sent to Citizens Bank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Citizens Bank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026MortgagesTrouble during payment processFees chargedCAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanRIIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processTNIn progressYes
Oct 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTNIn progressYes
Oct 16, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNJIn progressYes
Oct 15, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Oct 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALExplainedYes
Oct 7, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceRIExplainedYes
Oct 3, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)PAIn progressYes
Oct 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanRIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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