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Mortgages

Complaint 30189271 Citizens Bank

In progress
Product
Mortgage · Conventional home mortgage
Detail
Escrow, taxes, or insurance
From
New Jersey 08691
Filed by
Web
Company's answer
In progress
On time
Yes, within 15 days
  1. Oct 16, 2026Complaint received
  2. Oct 16, 2026Sent to Citizens Bank
  3. WaitingIn progress

In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.

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More Citizens Bank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026MortgagesTrouble during payment processFees chargedCAIn progressYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanRIIn progressYes
Oct 26, 2026MortgagesTrouble during payment processPayment processTNIn progressYes
Oct 22, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTNIn progressYes
Oct 15, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Oct 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanALExplainedYes
Oct 7, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceRIExplainedYes
Oct 3, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)PAIn progressYes
Oct 2, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanRIExplainedYes
Sep 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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