Case file
Student loans
Complaint 2872867 Great Lakes
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Didn't receive services that were advertised
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Apr 12, 2018Complaint received
- Apr 16, 2018Sent to Great Lakes (4 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Great Lakes complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 15, 2019 | Student loans | Credit monitoring or identity theft protection servicesBilling dispute for services | CA | Explained | Yes |
| Jul 23, 2019 | Student loans | Credit monitoring or identity theft protection servicesBilling dispute for services | TX | Explained | Yes |
| Jul 10, 2019 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | GA | Explained | Yes |
| Nov 28, 2018 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | PA | Explained | Yes |
| Nov 26, 2018 | Student loans | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | TX | Explained | Yes |
| Jan 14, 2018 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | KY | Explained | Yes |
| Dec 24, 2017 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | MD | Explained | Yes |
| Nov 11, 2017 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | TX | Explained | Yes |
| Nov 8, 2017 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | OH | Explained | Yes |
| Sep 13, 2017 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | OK | Explained | Yes |
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