Loan servicer · complaint record
Great Lakes complaints
Consumers have filed 1,574 complaints about Great Lakes since 2012, none in the last 12 months. It answered 99% on time and closed 1% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1,574
- Last 12 months
- 0
- Answered on time
- 99%
- Closed with relief
- 1%
- Last 30 days
- 0
- Rank
- -
Since March 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Dec 18, 2019
Great Lakes complaints by month
The busiest month was January 2017 (79 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Great Lakes answered all time
- Closed with monetary relief20.1%
- Closed with non-monetary relief60.4%
- Closed with relief10.1%
- Closed with explanation1,56499.4%
- Closed without relief10.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Great Lakes complaints are about
Top Great Lakes problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 159
- Trouble with how payments are being handled 152
- Don't agree with the fees charged 69
- Need information about your loan balance or loan terms 32
- Problem with customer service 21
- Keep getting calls about your loan 9
Where Great Lakes complaints come from
Most complaints: California (169), Florida (117), Texas (103), New York (98), Ohio (79).
Great Lakes compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Great LakesStudent loans | - | 0 | - |
Compare side by side: Great Lakes vs Earnest · Great Lakes vs College Ave Student Loan Servicing · Great Lakes vs Meritize Financial · Great Lakes vs LendKey Technologies
What people say about Great Lakes
All experiencesNo experiences with Great Lakes yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Great Lakes complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 18, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 18, 2019 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 17, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 16, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 14, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Dec 12, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Dec 11, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 10, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 9, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 4, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 4, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 3, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
Questions about Great Lakes
How many complaints does Great Lakes have?
Great Lakes has 1,574 complaints on record since March 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Great Lakes respond to complaints?
Yes. Great Lakes answered 99% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Great Lakes?
The most common problems are dealing with your lender or servicer (442), dealing with my lender or servicer (365), struggling to repay your loan (166).
Is Great Lakes legit?
Great Lakes is a real company with a public complaint record: consumers have complained about it 1,574 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Great Lakes legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Great Lakes?
Complain to Great Lakes in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Great Lakes complaints come from?
Most come from California (169), Florida (117), Texas (103). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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