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Student loans

Complaint 29957083 Nelnet

In progress
Company
Nelnet
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
Filed by
Web · Servicemember
Company's answer
In progress
On time
Yes, within 15 days
  1. Oct 14, 2026Complaint received
  2. Oct 14, 2026Sent to Nelnet
  3. WaitingIn progress

In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.

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More Nelnet complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Nov 5, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceTNExplainedYes
Oct 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMOExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanORExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledIDExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMIExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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