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Complaint log

Nelnet complaint log

The newest complaints about Nelnet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 5, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYExplainedYes
Nov 4, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 2, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsFLExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Nov 2, 2026Student loansDealing with your lender or servicerProblem with customer serviceTNExplainedYes
Nov 2, 2026Student loansIncorrect information on your reportAccount status incorrectIDExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectAZExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Nov 2, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Nov 2, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Nov 2, 2026Credit reportingCredit monitoring or identity theft protection servicesDidn't receive services that were advertisedTXExplainedYes
Nov 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMAExplainedYes
Nov 1, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Nov 1, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeVAExplainedYes
Nov 1, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountPAExplainedYes
Oct 31, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeILExplainedYes
Oct 31, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeIAExplainedYes
Oct 31, 2026Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Oct 31, 2026Student loansIncorrect information on your reportAccount status incorrectORExplainedYes
Oct 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMOExplainedYes
Oct 30, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJExplainedYes
Oct 30, 2026Student loansIncorrect information on your reportPersonal information incorrectARExplainedYes
Oct 30, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Oct 30, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanORExplainedYes
Oct 30, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountALExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 30, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeOHExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseVAExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledIDExplainedYes
Oct 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJExplainedYes
Oct 30, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDExplainedYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLExplainedYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportINExplainedYes
Oct 30, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputePAExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMIExplainedYes
Oct 29, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 29, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeGAExplainedYes
Oct 29, 2026Student loansIncorrect information on your reportAccount status incorrectNJExplainedYes
Oct 29, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsCOExplainedYes
Oct 29, 2026Student loansIncorrect information on your reportAccount status incorrectLAExplainedYes
Oct 29, 2026Credit reportingImproper use of your reportReporting company used your report improperlyVAExplainedYes
Oct 29, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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