Case file
Mortgages
Complaint 29993488 Selene
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Oct 14, 2026Complaint received
- Oct 14, 2026Sent to Selene
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Selene complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | IL | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | LA | Explained | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | In progress | Yes |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | PR | Explained | Yes |
| Oct 29, 2026 | Mortgages | Trouble during payment processFees charged | WA | Explained | Yes |
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | FL | Explained | Yes |
| Oct 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | DE | Explained | Yes |
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | PA | In progress | Yes |
| Oct 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MD | In progress | Yes |
| Oct 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MD | Explained | Yes |
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