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Complaint log

Selene complaint log

The newest complaints about Selene, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 7, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Nov 2, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNDIn progressYes
Nov 1, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanILIn progressYes
Nov 1, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuNCIn progressYes
Oct 31, 2026MortgagesStruggling to pay mortgageForeclosureVAExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAExplainedYes
Oct 30, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyLAExplainedYes
Oct 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPRExplainedYes
Oct 29, 2026Credit reportingIncorrect information on your reportAccount information incorrectCOIn progressYes
Oct 29, 2026Credit reportingIncorrect information on your reportAccount status incorrectGAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processFees chargedWAExplainedYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageForeclosureMAExplainedYes
Oct 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsMAExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMDExplainedYes
Oct 28, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresFLExplainedYes
Oct 28, 2026MortgagesStruggling to pay mortgageForeclosureCAIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageForeclosureCAExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNCExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuVAExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuLAExplainedYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceDEExplainedYes
Oct 26, 2026MortgagesProblem with a company's investigation into an existing problemInvestigation took more than 30 daysCOExplainedYes
Oct 26, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCAExplainedYes
Oct 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLExplainedYes
Oct 26, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDExplainedYes
Oct 26, 2026MortgagesTrouble during payment processPayment processPAIn progressYes
Oct 26, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Oct 26, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuPAIn progressYes
Oct 25, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMDIn progressYes
Oct 24, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuFLExplainedYes
Oct 24, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMAExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageForeclosureNJExplainedYes
Oct 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMDExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureLAExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Oct 23, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Oct 22, 2026MortgagesTrouble during payment processEscrow, taxes, or insurancePRExplainedYes
Oct 22, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuINExplainedYes
Oct 22, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountMAExplainedYes
Oct 22, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCAExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCOExplainedYes
Oct 21, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Oct 20, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceINIn progressYes
Oct 20, 2026MortgagesStruggling to pay mortgageForeclosureNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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