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Mortgages

Complaint 30428341 Shellpoint Mortgage Servicing

No timely reply
Product
Mortgage · Conventional home mortgage
Detail
Payment process
From
New York 12601
Filed by
Web
Company's answer
Untimely response
On time
No
  1. Oct 19, 2026Complaint received
  2. Oct 19, 2026Sent to Shellpoint Mortgage Servicing
  3. AnsweredUntimely response

Untimely response: the company did not answer within the time allowed. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Nov 7, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Nov 3, 2026MortgagesTrouble during payment processPayment processWAIn progressYes
Nov 2, 2026MortgagesTrouble during payment processPaying off the loanCAExplainedYes
Oct 31, 2026MortgagesTrouble during payment processFees chargedFLIn progressYes
Oct 31, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processPaying off the loanALIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processUTIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPaying off the loanSCExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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