Case file
Mortgages
Complaint 30527216 Shellpoint Mortgage Servicing
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Problem with personal statement of dispute
- From
- -
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 20, 2026Complaint received
- Oct 20, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | CA | In progress | Yes |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | GA | In progress | Yes |
| Oct 28, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NY | In progress | Yes |
| Oct 26, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | IN | In progress | Yes |
| Oct 25, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | WI | In progress | Yes |
| Oct 23, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | MN | In progress | Yes |
| Oct 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | In progress | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | CT | In progress | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | MD | Explained | Yes |
| Oct 14, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | In progress | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.