Complaint 3071345 SunTrust

Explained

Company: SunTrust
Product: Student loan · Federal student loan servicing
Issue: Struggling to repay your loan
Detail: Can't get other flexible options for repaying your loan
From: Ohio 45414
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Nov 10, 2018Complaint received
Nov 10, 2018Sent to SunTrust
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about struggling to repay your loan

Received	About	Issue	State	Answer	On time
Dec 8, 2019	Student loans	Struggling to repay your loanCan't get other flexible options for repaying your loan	UT	Fixed	Yes
Jan 18, 2018	Student loans	Struggling to repay your loanCan't temporarily delay making payments	NC	Explained	Yes
Jul 27, 2017	Student loans	Struggling to repay your loanCan't temporarily delay making payments	TN	Explained	Yes
Jul 8, 2017	Student loans	Struggling to repay your loanProblem lowering your monthly payments	CA	Explained	Yes
May 9, 2017	Student loans	Struggling to repay your loanCan't get other flexible options for repaying your loan	GA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked just now (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works