Case file
Mortgages
Complaint 30848648 Shellpoint Mortgage Servicing
Explained- Product
- Mortgage · FHA mortgage
- Detail
- Escrow, taxes, or insurance
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 24, 2026Complaint received
- Oct 24, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 7, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Nov 3, 2026 | Mortgages | Trouble during payment processPayment process | WA | In progress | Yes |
| Nov 2, 2026 | Mortgages | Trouble during payment processPaying off the loan | CA | Explained | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processFees charged | FL | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processPaying off the loan | AL | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | UT | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPaying off the loan | SC | Explained | Yes |
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