Case file
Mortgages
Complaint 30861432 Shellpoint Mortgage Servicing
In progress- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- In progress
- On time
- Yes, within 15 days
- Oct 24, 2026Complaint received
- Oct 24, 2026Sent to Shellpoint Mortgage Servicing
- WaitingIn progress
In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 7, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Nov 3, 2026 | Mortgages | Trouble during payment processPayment process | WA | In progress | Yes |
| Nov 2, 2026 | Mortgages | Trouble during payment processPaying off the loan | CA | Explained | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processFees charged | FL | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processPaying off the loan | AL | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | UT | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPaying off the loan | SC | Explained | Yes |
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