Complaint 3105693 SunTrust

Explained

Company: SunTrust
Product: Money transfer, virtual currency, or money service · Domestic (US) money transfer
Issue: Unexpected or other fees
From: New York 10001
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Dec 20, 2018Complaint received
Dec 20, 2018Sent to SunTrust
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about unexpected or other fees

Received	About	Issue	State	Answer	On time
Jan 24, 2019	Money transfers & apps	Unexpected or other fees	FL	Explained	Yes
Oct 15, 2018	Money transfers & apps	Unexpected or other fees	FL	Explained	Yes
Jul 26, 2018	Money transfers & apps	Unexpected or other fees	NC	Money back	Yes
Jul 19, 2018	Prepaid & gift cards	Unexpected or other fees	AR	Explained	Yes
Nov 29, 2017	Money transfers & apps	Unexpected or other fees	GA	Explained	Yes
Jul 31, 2017	Money transfers & apps	Unexpected or other fees	FL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 7 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works