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Case file

Mortgages

Complaint 3122280 Firstbank

Explained
Company
Firstbank
Product
Mortgage · Home equity loan or line of credit (HELOC)
From
Colorado 80538
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Jan 10, 2019Complaint received
  2. Jan 11, 2019Sent to Firstbank (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Firstbank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Aug 8, 2022MortgagesTrouble during payment processCOFixedYes
Mar 29, 2018MortgagesTrouble during payment processVAExplainedYes
Feb 16, 2018MortgagesTrouble during payment processCOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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