Bank · complaint record
Firstbank complaints
Consumers have filed 291 complaints about Firstbank since 2012, 25 of them in the last 12 months (-4% on the year before). It answered 100% on time and closed 12% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Good response record. How it works
- Complaints on record
- 291
- Last 12 months
- 25
- Answered on time
- 100%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- #106 of 188
Since March 2012
-4% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: May 12, 2026
Most complained-about banks & credit unions
Firstbank complaints by month
The busiest month was April 2026 (7 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Firstbank answered last 12 months
- Closed with monetary relief312%
- Closed with explanation2288%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers13/4012% closed with relief
- Complaint trend11/15-4% vs last year
What Firstbank complaints are about
Top Firstbank problems
Inside "Managing an account"
- Problem using a debit or ATM card 18
- Deposits and withdrawals 17
- Funds not handled or disbursed as instructed 11
- Banking errors 9
- Problem accessing account 5
- Cashing a check 4
Where Firstbank complaints come from
Most complaints: Colorado (187), Arizona (61), California (10), Tennessee (5), New Mexico (3).
Firstbank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | United Community BankBank accounts | 54 | 28 | C |
| 5 | RBC BankBank accounts | 59 | 26 | C |
| 6 | TruebillBank accounts | 95 | 26 | A |
| 7 | City National BankBank accounts | 91 | 25 | A |
| 8 | FirstbankBank accounts | 69 | 25 | B |
Compare side by side: Firstbank vs Bancfirst · Firstbank vs Banner · Firstbank vs Customers Bancorp · Firstbank vs United Community Bank
What people say about Firstbank
All experiencesNo experiences with Firstbank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Firstbank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 12, 2026 | Crypto | Fraud or scam | Explained |
| May 6, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Apr 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 27, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Apr 21, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 17, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Apr 13, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Apr 9, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Apr 1, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Mar 23, 2026 | Bank accounts | Managing an accountBanking errors | Money back |
| Mar 16, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Mar 10, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
Questions about Firstbank
How many complaints does Firstbank have?
Firstbank has 291 complaints on record since March 2012, including 25 in the last 12 months and 0 in the last 30 days. That makes it number 972 of every company by complaints this year.
Does Firstbank respond to complaints?
Yes. Firstbank answered 100% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix; 12% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 69/100 (grade B).
What do people complain about most with Firstbank?
The most common problems are managing an account (70), problem with a lender or other company charging your account (23), closing an account (19).
Is Firstbank legit?
Firstbank is a real company with a public complaint record: consumers have complained about it 291 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Firstbank legit? for the signals, red flags and how to protect yourself.
Are complaints about Firstbank going up or down?
Roughly level. There were 25 complaints in the last 12 months against 26 in the 12 before (-4%). See every month.
How do I file a complaint against Firstbank?
Complain to Firstbank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Firstbank complaints come from?
Most come from Colorado (187), Arizona (61), California (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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