Case file
Mortgages
Complaint 31234755 Truist
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 28, 2026Complaint received
- Oct 28, 2026Sent to Truist
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Truist complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | NC | Explained | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | DC | Explained | Yes |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | IN | In progress | Yes |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | Yes |
| Oct 27, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | MD | Explained | Yes |
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | OH | Explained | Yes |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MS | Explained | Yes |
| Oct 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | VA | Explained | Yes |
| Oct 22, 2026 | Mortgages | Trouble during payment processPayment process | GA | In progress | Yes |
| Oct 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | GA | Fixed | Yes |
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