Case file
Mortgages
Complaint 31382165 Citizens Bank
In progress- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Their investigation did not fix an error on your report
- Filed by
- Web
- Company's answer
- In progress
- On time
- Yes, within 15 days
- Oct 29, 2026Complaint received
- Oct 30, 2026Sent to Citizens Bank (1 day later)
- WaitingIn progress
In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.
More Citizens Bank complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Bank accounts | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | RI | Money back | Yes |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | IN | Explained | Yes |
| Oct 27, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | PA | Explained | Yes |
| Oct 27, 2026 | Bank accounts | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | RI | Money back | Yes |
| Oct 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NJ | Explained | Yes |
| Oct 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | CA | Explained | Yes |
| Oct 8, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | DE | Explained | Yes |
| Oct 6, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Oct 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | NJ | Explained | Yes |
| Sep 27, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | PA | Explained | Yes |
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