Case file
Bank accounts
Complaint 31424379 Citibank
Explained- Product
- Checking or savings account · Checking account
- Detail
- Funds not received from closed account
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 30, 2026Complaint received
- Oct 30, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 3, 2026 | Bank accounts | Closing an accountFunds not received from closed account | PA | Money back | Yes |
| Nov 3, 2026 | Bank accounts | Closing an accountFunds not received from closed account | NJ | Explained | Yes |
| Nov 1, 2026 | Bank accounts | Closing an accountCompany closed your account | GA | Explained | Yes |
| Oct 31, 2026 | Bank accounts | Closing an accountCompany closed your account | CA | Money back | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFees charged for closing account | WA | In progress | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountCompany closed your account | TX | Money back | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | FL | In progress | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | NJ | Explained | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountCan't close your account | WV | Fixed | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | PA | In progress | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.