Case file
Bank accounts
Complaint 31459622 Citibank
Fixed- Product
- Checking or savings account · Savings account
- Detail
- Can't close your account
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 30, 2026Complaint received
- Oct 30, 2026Sent to Citibank
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Citibank complaints about closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 3, 2026 | Bank accounts | Closing an accountFunds not received from closed account | PA | Money back | Yes |
| Nov 3, 2026 | Bank accounts | Closing an accountFunds not received from closed account | NJ | Explained | Yes |
| Nov 1, 2026 | Bank accounts | Closing an accountCompany closed your account | GA | Explained | Yes |
| Oct 31, 2026 | Bank accounts | Closing an accountCompany closed your account | CA | Money back | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFees charged for closing account | WA | In progress | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountCompany closed your account | TX | Money back | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | FL | In progress | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | NJ | Explained | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | CA | Explained | Yes |
| Oct 30, 2026 | Bank accounts | Closing an accountFunds not received from closed account | PA | In progress | Yes |
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