Case file
Credit cards
Complaint 31531417 Citibank
Fixed- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Their investigation did not fix an error on your report
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 31, 2026Complaint received
- Oct 31, 2026Sent to Citibank
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Citibank complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | TN | Fixed | Yes |
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Nov 4, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | FL | Explained | Yes |
| Nov 2, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | TX | Explained | Yes |
| Oct 31, 2026 | Credit cards | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | NY | Fixed | Yes |
| Oct 31, 2026 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | IN | Explained | Yes |
| Oct 30, 2026 | Credit cards | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | OH | In progress | Yes |
| Oct 30, 2026 | Credit cards | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | CA | Explained | Yes |
| Oct 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | FL | In progress | Yes |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | In progress | Yes |
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