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Student loans

Complaint 3158742 Onego

Explained
Company
Onego
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
From
Indiana 46130
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Feb 21, 2019Complaint received
  2. Mar 27, 2019Sent to Onego (34 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Onego complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Sep 26, 2019Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Mar 28, 2019Student loansDealing with your lender or servicerDon't agree with the fees chargedTXMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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