Loan servicer · complaint record
Onego complaints
Filed under ONEGO Inc.
Consumers have filed 4 complaints about Onego since 2019, none in the last 12 months. It answered 75% on time and closed 33% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 75%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- -
Since February 2019
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 25, 2024
Onego complaints by month
The busiest month was February 2019 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Onego answered all time
- Closed with monetary relief125%
- Closed with explanation250%
- Untimely response125%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Onego complaints are about
Top Onego problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 1
- Problem with customer service 1
- Don't agree with the fees charged 1
Where Onego complaints come from
Most complaints: Georgia (1), Indiana (1), New Jersey (1), Texas (1).
Onego compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | OnegoStudent loans | - | 0 | - |
Compare side by side: Onego vs Earnest · Onego vs College Ave Student Loan Servicing · Onego vs Meritize Financial · Onego vs LendKey Technologies
What people say about Onego
All experiencesNo experiences with Onego yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Onego complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 25, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Sep 26, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 28, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Feb 21, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
Questions about Onego
How many complaints does Onego have?
Onego has 4 complaints on record since February 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does Onego respond to complaints?
Yes. Onego answered 75% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Onego?
The most common problems are dealing with your lender or servicer (3), charged fees or interest you didn't expect (1).
Is Onego legit?
Onego is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Onego legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Onego?
Complain to Onego in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Onego complaints come from?
Most come from Georgia (1), Indiana (1), New Jersey (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Onego
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