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Case file

Student loans

Complaint 3166764 U.S. Bank

Explained
Company
U.S. Bank
Product
Student loan · Private student loan
Detail
Problem with customer service
From
Arizona 85249
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 1, 2019Complaint received
  2. Mar 1, 2019Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Aug 1, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledORExplainedYes
May 16, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledMOMoney backYes
Feb 15, 2022Student loansDealing with your lender or servicerReceived bad information about your loanTXFixedYes
Dec 9, 2020Student loansDealing with your lender or servicerReceived bad information about your loanWIFixedYes
Nov 22, 2019Student loansDealing with your lender or servicerKeep getting calls about your loanWIExplainedYes
Aug 31, 2018Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Oct 17, 2017Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Aug 14, 2017Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsKSExplainedYes
Jul 6, 2017Student loansDealing with your lender or servicerKeep getting calls about your loanMTFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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