Case file
Credit cards
Complaint 3223251 SunTrust
Explained- Product
- Credit card or prepaid card · General-purpose credit card or charge card
- Detail
- Problem during payment process
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 26, 2019Complaint received
- Apr 26, 2019Sent to SunTrust
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about problem when making payments
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 19, 2019 | Credit cards | Problem when making paymentsProblem during payment process | - | Explained | Yes |
| Dec 6, 2019 | Payday & personal loans | Problem when making payments | MT | Explained | Yes |
| Dec 2, 2019 | Credit cards | Problem when making paymentsProblem during payment process | GA | Explained | Yes |
| Nov 1, 2019 | Credit cards | Problem when making paymentsProblem during payment process | GA | Explained | Yes |
| Aug 27, 2019 | Credit cards | Problem when making paymentsProblem during payment process | FL | Explained | Yes |
| Aug 20, 2019 | Payday & personal loans | Problem when making payments | GA | Explained | Yes |
| Aug 13, 2019 | Credit cards | Problem when making paymentsProblem during payment process | CA | Explained | Yes |
| Jul 16, 2019 | Payday & personal loans | Problem when making payments | - | Explained | Yes |
| Jul 10, 2019 | Payday & personal loans | Problem when making payments | FL | Explained | Yes |
| May 6, 2019 | Credit cards | Problem when making paymentsProblem during payment process | MI | Explained | Yes |
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