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Student loans

Complaint 3266630 Optima Advocates

No timely reply
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
-
Filed by
Phone · Servicemember · Older American
Company's answer
Untimely response
On time
No
  1. Jun 6, 2019Complaint received
  2. Jun 21, 2019Sent to Optima Advocates (15 days later)
  3. AnsweredUntimely response

Untimely response: the company did not answer within the time allowed. The consumer's own description is not published with this record.

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More Optima Advocates complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 7, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledMINo timely replyNo
Feb 19, 2020Student loansDealing with your lender or servicerReceived bad information about your loanKYNo timely replyNo
Feb 11, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledRINo timely replyNo
Jan 23, 2019Student loansDealing with your lender or servicerReceived bad information about your loanORNo timely replyNo
Dec 8, 2018Student loansDealing with your lender or servicerReceived bad information about your loanWANo timely replyNo
Nov 14, 2018Student loansDealing with your lender or servicerReceived bad information about your loanORExplainedYes
Sep 5, 2017Student loansDealing with your lender or servicerNeed information about your loan balance or loan terms-ExplainedNo
May 9, 2017Student loansDealing with your lender or servicerDon't agree with the fees chargedWAExplainedNo
May 2, 2017Student loansDealing with your lender or servicerReceived bad information about your loan-Money backNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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