Complaint 3381539 SunTrust

Explained

Company: SunTrust
Product: Credit reporting, credit repair services, or other personal consumer reports · Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Detail: Their investigation did not fix an error on your report
From: Florida 34119
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Sep 21, 2019Complaint received
Sep 24, 2019Sent to SunTrust (3 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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Received	About	Issue	State	Answer	On time
May 15, 2018	Credit reporting	Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone	OH	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 12 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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