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Credit cards

Complaint 3421388 Nelnet

Explained
Company
Nelnet
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
You never received your bill or did not know a payment was due
From
Georgia 31605
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 29, 2019Complaint received
  2. Oct 31, 2019Sent to Nelnet (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Nelnet complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Sep 23, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Sep 15, 2026Payday & personal loansProblem when making paymentsMDExplainedYes
May 28, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
May 16, 2026Payday & personal loansProblem when making paymentsPAExplainedYes
Jul 6, 2022Payday & personal loansProblem when making paymentsCAExplainedYes
Sep 7, 2020Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueGAExplainedYes
Sep 7, 2020Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueGAExplainedYes
Aug 29, 2020Credit cardsProblem when making paymentsProblem during payment processNCExplainedYes
Aug 13, 2020Credit cardsProblem when making paymentsProblem during payment processFLExplainedYes
Aug 1, 2020Credit cardsProblem when making paymentsProblem during payment processGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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