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Prepaid & gift cards

Complaint 3425034 SunTrust

Explained
Company
SunTrust
Product
Credit card or prepaid card · Government benefit card
Detail
Trouble using the card to pay a bill
From
-
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 31, 2019Complaint received
  2. Nov 1, 2019Sent to SunTrust (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Dec 27, 2018Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineVTExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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