Case file
Student loans
Complaint 3458283 Great Lakes
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Don't agree with the fees charged
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Dec 4, 2019Complaint received
- Dec 6, 2019Sent to Great Lakes (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Great Lakes complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 17, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PA | Explained | Yes |
| Dec 14, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | TX | Explained | Yes |
| Dec 11, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | - | Explained | Yes |
| Dec 10, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | MN | Explained | Yes |
| Dec 9, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | NJ | Explained | Yes |
| Dec 3, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | NY | Explained | Yes |
| Dec 3, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | OR | Explained | Yes |
| Nov 26, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | TX | Explained | Yes |
| Nov 26, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | OH | Explained | Yes |
| Nov 26, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | - | Explained | Yes |
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