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Credit cards

Complaint 3611444 Customers Bancorp

Explained
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Card was charged for something you did not purchase with the card
From
California 92703
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 17, 2020Complaint received
  2. Apr 21, 2020Sent to Customers Bancorp (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Customers Bancorp complaints about problem with a purchase shown on your statement

ReceivedAboutIssueStateAnswerOn time
Nov 28, 2020Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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