Complaint 3675390 Customers Bancorp

Explained

Company: Customers Bancorp
Product: Credit card or prepaid card · Student prepaid card
Issue: Problem with a purchase or transfer
Detail: Card company isn't resolving a dispute about a purchase or transfer
From: Texas 75181
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

May 29, 2020Complaint received
May 29, 2020Sent to Customers Bancorp
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Customers Bancorp complaints about problem with a purchase or transfer

Received	About	Issue	State	Answer	On time
Sep 10, 2020	Prepaid & gift cards	Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card	CA	Explained	Yes
Aug 28, 2020	Prepaid & gift cards	Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer	-	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 4 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works