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Student loans

Complaint 3699219 Student Apex

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Georgia 30350
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Jun 15, 2020Complaint received
  2. Jul 27, 2020Sent to Student Apex (42 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Student Apex complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Nov 18, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Jul 23, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledWIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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