Loan servicer · complaint record
Student Apex complaints
Consumers have filed 3 complaints about Student Apex since 2020, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since June 2020
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Nov 18, 2020
Student Apex complaints by month
The busiest month was June 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Apex answered all time
- Closed with explanation3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Student Apex problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 2
- Received bad information about your loan 1
Student Apex compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student ApexStudent loans | - | 0 | - |
Compare side by side: Student Apex vs Earnest · Student Apex vs College Ave Student Loan Servicing · Student Apex vs Meritize Financial · Student Apex vs LendKey Technologies
What people say about Student Apex
All experiencesNo experiences with Student Apex yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Apex complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 18, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 23, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 15, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Student Apex
How many complaints does Student Apex have?
Student Apex has 3 complaints on record since June 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Student Apex respond to complaints?
Yes. Student Apex answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Apex?
The most common problems are dealing with your lender or servicer (3).
Is Student Apex legit?
Student Apex is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Apex legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Apex?
Complain to Student Apex in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Apex complaints come from?
Most come from Georgia (1), Pennsylvania (1), Wisconsin (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Student Apex
No comments yet. Start the conversation - questions are welcome too.