Complaint 3915997 Upstart

Explained

Company: Upstart
Product: Credit card or prepaid card · General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Detail: Card was charged for something you did not purchase with the card
From: Hawaii 96826
Filed by: Phone · Older American
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes it acted appropriately as authorized by contract or law

Oct 23, 2020Complaint received
Oct 26, 2020Sent to Upstart (3 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Upstart complaints about problem with a purchase shown on your statement

Received	About	Issue	State	Answer	On time
Jul 5, 2026	Credit cards	Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement	FL	Explained	Yes
Oct 20, 2024	Credit cards	Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card	AL	Explained	Yes
Jul 3, 2023	Credit cards	Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card	GA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 5 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works